The well documented training resources,organized agendas, planning and outlay materials that have been fastidiously constructed, precisely moulded and systematically presented, have been laboriously authorized by qualified experts in the exclusive domain of advanced tertiary education. The anticipated objective of both the tutors and pedagogues is to pre-dominantly provide the authorized staff with the essential basic knowledge / experience inthe ingenuity of ISO 20000 – ITSM and to concurrently spawn a suitable platform to fulfil the implementation process,vesting the staff who are conferred with loftier understanding of the management systems approach and the requirements of ISO 20000, consequently affording requisite tools for teams/groups/panels preparing for implementation.
The course is designed to suit all who are interested to play a significant role in the Service management system of the organization and for those who are responsible for internal management system audits including department managers, supervisors, Service management representatives, Front desk engineers and administrative staff that have a focus on business improvement, performance and profitability.
This course is exclusively formulated for beginners and for group training sessions in organisations to develop the Service culture of the meritorious programme.
The course duration is approximately 8hrs
Final Assessment - 20 mins.
Materials provided during the tenure of the course (video lectures,all-inclusive erudite articles and probing activities) are the essential ingredients absolutely compulsory to efficaciouslyachieve the certification Assessment
|Module 1 - Introduction about ISO 20000:2018 and process approach||101 min|
|Module 2 - Service Management System Principles & HLS||44 min|
|Module 3 - Context of the Organization||30 min|
|Module 4 - Leadership principles||29 min|
|Module 5 - Planning||20 min|
|Module 6 - Support of the service management system||62 min|
|Module 7 - Operation of the service management system||95 min|
|Module 8 - Performance evaluation||35 min|
|Module 9 - Improvement||44 min|
|Final assessment||20 min|
The Course completion certificate will be issued after the Final Assessment. For participants of the group/team/panel the HR of the concerned establishment has to forward/submit the list of trainees to the co-ordinator of our Institution to despatch the soft copy of the certificates to be awarded to the trainees.
HARD Copies will incur additional printing and courier charges based on location.
Traibcert is an internationally renowned certification forum that provides excellent training for a plenitude of on-site and a plethora of online courses relatively encompassing diverse sectors of industry formulated and co-ordinated by stalwart and experienced leaders of global and universal repute. The certificates are recognised across the globe and add value to your profile and increase your competence in the standard.
The ISO 9001:2015 Clauses presentations were absolutely exquisite. Very interestingly contrived with clarity, devised with lucidityand articulated in impeccable language socomprehensively simplified and convenient todigest. The lectures were impressively verbalized, sharp, direct and to the point. The entire course from initiation to completion was dramatically fascinating and histrionically stimulating.
Had a wonderful experience going through the process. Doing the course with Anantha Padmanabhan is primarily taking a leap in the sector as he comes with loads of experience which he shares and delivers in one of the finest ways. A remarkable mentor ,I would say.
I was hunting information on the internet and planned to engage consultants for implementation of the ISO standards and maintenance of the ISO standards in my organisation, When i sharing my thoughts with one of my business friends he turned it down and asked me to take the group training offers by this renowned certification body for my team.
Excellent training at competitive price. I have referred traibcert to my cousin after found in google. He has completed his course and got a job in a reputed company. I would recommend traibcert for ISO certification courses.
Senior Consultant, Lead Auditor, Project Manager and Trainer for Information Security Management Systems (including IT Security), IT Service Management, Risk Management, Business Continuity and Disaster Recovery, Personal Data Protection, GDPR (Implementer, Trainer, Auditor and Consultant), Banking processes – financial industry management, Education, Project Management, GAP Analyse, Due Diligence Analyse, Business Process Management, Business Analyst, ERP, Information Technology and Communication infrastructure Management, ISO 27001, ISO 20000-1, ISO 22301, ISO 31000, BS 10013, ISO 9001 & ISO 14001 implementation, training and auditing.