Customer Support Service

In today’s digital age, it is highly important for businesses to deliver round-the-clock customer service as their clientsdemand prompt and efficient customer support services for the products and services for which they have paid for. Customer-driven companies nowadays, remove a lot of friction by automating that which can be automated and freeing their most valuable resource — their team — to take care of customer's needs by delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.With ever increasing corporate competition every organization, regardless of whichever industry they are in, realized that customer care is of utmost importance as new technological innovations and constantly improving services and products, constantly pull consumers in different directions.Improving customer care/support effectiveness not only enables them to go global but also helps them to reduce cost and also enhance customer satisfaction. Therefore, it is very essential for an organization to have a robust customer support system in place as an effective customer service is a game-changer when it comes to customer retention and business growth.


Whether you’re looking for self-help resources, strategies to optimize your systems, or expert assistance, we’re here with a wide range of support and services options to assist your Service Management teams through proactive management solutions. We TRAIBCERT, can design, transform, and run intelligent customer service operations for our clients through our strategic approach, which combines design-thinking principles with Lean methods, digital technology &analytics, and domain knowledge, a framework that integrates technology to reimagine business operations and drive growth

We TRAIBCERT, an independent accredited third party certifying body, enable our clients to achieve peak system performance and reliability, process effectiveness, and operational efficiency through our support services specifically tailored to meet the needs of our clients. Our key services in the customer support sector are centered on:

Our unique and systematic solutions can easily be integrated with your existing customer-support processes and provide all your customers with wide-ranging information for Web self-service and can quickly be customized to achieve business objectives, making it usable for every industry.

With TRAIBCERT as your partner, you can count on your consistent excellence, personalized service to handle each customer interaction with expertise. Our top-notch, highly expertise dedicated trainers will make your vision come true, personalized interactions that foster strong, high-value relationships with their customers is injected into the main stream activity.

We deliver on our promised benefits by:

  • Focusing on different objectives – business vs. operational metrics, profits vs. cost savings, reduced need for service vs. better service
  • Offering solutions that provide continuing, custom value
  • Handling operations beyond service level agreements (SLAs)
  • Building an intensive partnership with clients
  • Channel convergence
  • One-many to many-many
  • Benefits beyond standard outsourcing
  • Proliferation of segmentation criteria

TRAIBCERT’s advanced operation principles support which involves deployment of specialized software and technical solutions to streamline contact center processes to provide agents with tools for accelerating problem resolution, enhances contact center operations end to end, reduce costs, and improve customer experience and retention. By joining hands with TRAIBCERT, youenable your organisation to focus on core business functions and profitability, while we effectively train and monitor their call centre, customer relationship, market research and several other business management functions marching towards their business objectives.

When it comes to customer service trends, most service provider’s customer support teams shake their head. However, at TRAIBCERT our approach is always based on “what customers want” because that’s supposed to make them beat a path to our doors.

To know more as to what we offer to our clients in the manufacturing sector and to get a quote, please write to us at or contact us at Mobile : +91-9952078401, +91-9176287301 Landline : +91-44-24357033. We will be happy to assist you further.

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