The well documented training resources,organized agendas, planning and outlay materials that have been fastidiously constructed, precisely moulded and systematically presented, have been laboriously authorized by qualified experts in the exclusive domain of advanced tertiary education. The anticipated objective of both the tutors and pedagogues is to pre-dominantly provide the authorized staff with the essential basic knowledge / experience inthe ingenuity of ISO 20000 – ITSM and to concurrently spawn a suitable platform to fulfil the implementation process,vesting the staff who are conferred with loftier understanding of the management systems approach and the requirements of ISO 20000, consequently affording requisite tools for teams/groups/panels preparing for implementation.
The course is designed to suit all who are interested to play a significant role in the Service management system of the organization and for those who are responsible for internal management system audits including department managers, supervisors, Service management representatives, Front desk engineers and administrative staff that have a focus on business improvement, performance and profitability.
This course is exclusively formulated for beginners and for group training sessions in organisations to develop the Service culture of the meritorious programme.
The course duration is approximately 8hrs
Final Assessment - 20 mins.
Materials provided during the tenure of the course (video lectures,all-inclusive erudite articles and probing activities) are the essential ingredients absolutely compulsory to efficaciouslyachieve the certification Assessment
|Module 1 - Introduction about ISO 20000:2018 and process approach||101 min|
|Module 2 - Service Management System Principles & HLS||44 min|
|Module 3 - Context of the Organization||30 min|
|Module 4 - Leadership principles||29 min|
|Module 5 - Planning||20 min|
|Module 6 - Support of the service management system||62 min|
|Module 7 - Operation of the service management system||95 min|
|Module 8 - Performance evaluation||35 min|
|Module 9 - Improvement||44 min|
|Final assessment||20 min|
The Course completion certificate will be issued after the Final Assessment. For participants of the group/team/panel the HR of the concerned establishment has to forward/submit the list of trainees to the co-ordinator of our Institution to despatch the soft copy of the certificates to be awarded to the trainees.
HARD Copies will incur additional printing and courier charges based on location.
Traibcert is an internationally renowned certification forum that provides excellent training for a plenitude of on-site and a plethora of online courses relatively encompassing diverse sectors of industry formulated and co-ordinated by stalwart and experienced leaders of global and universal repute. The certificates are recognised across the globe and add value to your profile and increase your competence in the standard.
The ISO 9001:2015 Clauses presentations were absolutely exquisite. Very interestingly contrived with clarity, devised with lucidityand articulated in impeccable language socomprehensively simplified and convenient todigest. The lectures were impressively verbalized, sharp, direct and to the point. The entire course from initiation to completion was dramatically fascinating and histrionically stimulating.
Anand requires no introduction. He is a combination of an excellent pedagogue, a versatile tutor, a resourceful lecturer and a veritable instructor. Reputed, renowned, popular and famous, he is considered to be a forerunner and a leading luminary in the comity of universal auditors who has diligently contributed his auditing services to official branded establishments and organizations across the international spectrum.